• Commonly Asked Billing Questions

    (858) 794-7160 

     cdc@sbsd.net

     

     

    1. How can I change my child's schedule?

    You can change your child's schedule on your Eleyo account. Click here for step-by-step instructions on how to do so.

     

    2. When will schedule changes take effect?

    All schedule changes will be effective the 1st of the following month.

     

    3. Do I still get billed if my child does not attend CDC?

    Yes, if you have a set schedule you will be charged your regular monthly rate. Missed days are non-transferable.

     

    4. If I request a drop-in day for my child, will I still be charged if my child does not attend?

    Yes, cancellations must be made by 4:00 p.m. the day before the scheduled day of care to avoid any charges. If you do not cancel in time, then you will be charged for the day even if your child does not attend. 

     

    5. If I am set up for automatic payments, why am I receiving monthly statements?

    These statements are sent to your email at the beginnning of each month for your records.

     

    6. What is the difference between a consistent schedule and drop-in days?

    Monthly schedules are set, consistent schedules for your child. The chosen days are like place holders and help CDC to staff accordingly. Drop-in days

    are billed in the following month. All drop-in days are subject to approval based on space availability.


    7. Is the tuition billed per month or weekly?

    All tuition is billed monthly.

     

    8. Where can I access Tax Information, receipts and invoices?

    You can access this information on your Eleyo account. Please click here to learn about gerneral account management.