Commonly Asked Billing Questions

(858) 794-7199 

 cdcbilling@sbsd.net

1. How can I change my child's schedule?

You can change your child's schedule on your Eleyo account. Click here for step-by-step instructions on how to do so.

2. When will schedule changes take effect?

All schedule changes will be effective the 1st of the following month.

3. Do I still get billed if my child does not attend CDC?

Yes, if you have a set schedule you will be charged your regular monthly rate. Missed days are non-transferable.

4. If I request a drop-in day for my child, will I still be charged if my child does not attend?

Yes, cancellations must be made by 5:00 p.m. the day before the scheduled day of care to avoid any charges.

5. If I am set up for automatic payments, why am I receiving monthly statements?

These statements are sent to your email at the beginnning of each month for your records.

6. What is the difference between a consistent schedule and drop-in days?

Monthly schedules are set, consistent schedules for your child. The chosen days are like place holders and help CDC to staff accordingly. Drop-in days

are billed in the following month. All drop-in days are subject to approval based on space availability.

7. Is the tuition billed per month or weekly?

All tuition is billed monthly.

8. Where can I access Tax Information, receipts and invoices?

You can access this information on your Eleyo account. Please click here to learn about gerneral account management.